Maintenance & Assistance
Your comfort is important to us. If anything in the apartment requires attention, please don’t hesitate to reach out. Reporting issues promptly helps us resolve them quickly and ensures everything remains in excellent condition during your stay.
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Quick Help When You Need It
If something isn’t working as expected, reaching out to the right contact ensures a faster solution and keeps your stay smooth and comfortable.
Maintenance & Assistance
When to Contact for Assistance—We got you covered!
Please use the guidelines below to determine who to contact based on the situation. The host will assist with apartment-related matters, while the community maintenance team handles issues affecting the overall complex.
- Appliance issues
- Water leaks or plumbing concerns
- Air conditioning problems
- Minor damage or maintenance requests
- General questions about the apartment or your stay
- Kitchen Utensils and Supplies
- Internet and Electronics
- Bedding and Towels
- Cleaning Supplies
- Incidentals in the apartment
- Electricity and Water Services
COMMUNITY MAINTENANCE TEAM
- Fire Emergencies
- Medical Condition
- Broken pipes or flooding
- Security-related incidents
- Building-wide emergencies
- Elevator malfunctions
- Gas leaks or strong gas odors
- Building Structural issues
- Accident in Community Complex
- General Building Issues
Are you ready to explore the best of Punta Cana?
Discover great restaurants, exciting attractions, shopping, tours, and unforgettable experiences just minutes from your stay. We’ve handpicked the best Punta Cana has to offer so you can enjoy every moment without the guesswork.