You can reach us anytime via WhatsApp or phone. We’re always happy to assist you during your stay. Check the Emergency Contact section from our Info Hub menu. 

Yes, for community safety, the rules are very strict. Please follow the community guidelines provided in our Info Hub Menu to ensure a safe and enjoyable environment for everyone.

Yes, the community offers a secure and controlled environment for your peace of mind.

Yes, Punta Cana is a major tourist destination and generally safe, but always use common sense and recommended transportation. The main tourist corridors along Av. Barceló are generally safe during the day. At night, stick to well-lit areas and busy spots. Use Uber rather than walking long distances after dark.

Uber works great in Punta Cana and is the safest, most transparent option. Just download the app and you're set. Local taxis are also available — always agree on the fare before getting in.

Most places accept credit cards, but it’s recommended to carry some cash for small purchases or tips.

Jumbo Supermarket inside Downtown Mall is the most convenient option. Super Pola at Plaza San Juan is another solid choice for everyday items, snacks, drinks, and local produce.

Some great local options close by include Santa Mulata, Noah, Lolita Restaurante, and La Terraza — all within a short Uber ride from downtown. Ask us for personalized recommendations based on what you're craving!

No — please use bottled water for drinking and brushing teeth. Bottled water is available at any nearby supermarket and is very affordable.

Please notify us immediately so we can fix it as soon as possible.

Check the welcome card inside the apartment or message us directly and we'll send it right over. 😊

Try restarting the router. If the issue continues, contact us and we’ll assist you right away.

Contact us immediately. Specific instructions are available in the Information Hub and the infographic posted in the apartment. Check the Emergency Contact Section for guidance on who to call depending on your situation — the host for apartment-related issues, and the community maintenance team for building or infrastructure concerns.

Please contact us directly—we’re available to help with any questions, issues, or recommendations. Please consult the various sections in the Info Hub regarding Safety and Security, Maintenance, and Emergency Contacts . 

Cleaning is included before your arrival and after checkout. Additional cleaning can be arranged upon request.

No problem—just let us know so we can address it before the next guest arrives.

Please use the designated parking areas assigned to the unit or visitor spaces as instructed in our Info Hub menu section.

Guests have access to amenities within the Beach community. Please refer to the section 'Amenities @ The Beach' in our Info Hub menu, where we provide you all details about available amenities.

Guest access may be limited—please check with us before inviting additional visitors.

You can use taxis, private drivers, or rental cars. We can help coordinate transportation if needed. If you do not have a vehicle, we recommend using Uber. It is very quick, affordable, and reliable.

Punta Cana International Airport is approximately 15–25 minutes away depending on traffic

Please follow the checkout instructions provided in the Info Hub menu, including basic tidying and sending a confirmation message once you leave.